Disney Cruise Line’s newest ship, the Disney Treasure, is making waves with its IP-packed premium entertainment, like the Haunted Mansion Parlor, Tale of Moana, and Plaza de Coco dinner show. In essence, Disney is moving portions of the theme park experience onto their cruise ships, using a highly curated and controlled environment to deliver guest experiences that are no longer possible within the theme parks. Meanwhile, United Parks is taking the opposite approach by outsourcing elements of its food operations to C3, bringing recognizable brands like Umami Burger to their parks. This episode explores how attractions balance control and collaboration to deliver better guest experiences.
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00:00 - Intro: From LA and Tampa Studios
00:37 - Disney Treasure Preview: Theme Park Magic at Sea
02:50 - Haunted Mansion Parlor and Tale of Moana Highlights
06:10 - Plaza de Coco: Dinner Shows Redefined
09:18 - Cruises vs. Parks: Curated Guest Experiences
14:27 - United Parks Teams Up with C3 for Park Dining
19:26 - Outsourcing vs. In-House: Food Strategy in Parks
25:50 - Seasonal Events as a Testing Ground for F&B Concepts
29:35 - Wrap-Up: Control, Collaboration, and Guest Experience
