In the final episode of 2024, Philip and Scott dive into the biggest trends that defined the year and will shape 2025. From the evolution of immersive experiences and the rise of personalization to integrating AI into attractions, the duo explores how the industry is adapting to meet guest expectations. They discuss the balance between high- and low-tech solutions, the role of agency in storytelling, and why parks need to embrace AI as a tool for innovation. Plus, find out what these shifts mean for operators of all sizes in the new year.
Chapters
00:00 - Intro: Wrapping up 2024 and Looking Ahead
01:30 - The Rise of Immersion: From Buzzword to Reality
05:25 - Guest Agency: Defining and Scaling Story Experiences
12:03 - Gamification and Story-Driven Expansions
17:52 - AI’s Impact on Immersive Entertainment
21:34 - Personalization vs. Premiumization: Guest Expectations
25:50 - AI in Operations: Tool or Threat?
28:55 - Preparing Teams for AI Integration in 2025
30:46 - Outro: New Year’s Wishes and Patreon Preview
